I completed a loan application that was accepted after the hard check/search was done. I was contemplating for a short moment and considering my options when the application timed out. Most other lenders or banks will let you continue from the point the page times out or where you left the application, but that doesn't seem to be the case for Tesco.
Can someone explain why this is?
I have already sent a private message, but an actual explanation would be useful considering the fact that this issue seems to be a question that is asked often on here and other forums online, and there's absolutely no indication during the application process that this is something that could potentially happen.
Had I known before I started my application I honestly would not have bothered at all. Once a decision is made I cannot understand why an email isn't sent that confirms the Application ID so we can continue with the application online in the event that it times out.
tldr - Why are we not able to continue an application after the page times out without having to jump through hoops?
I'm sorry to hear of this experience you had applying for a loan. I understand it's frustrating when it times out and you can't resume the application and have passed your comments on as feedback.
I've replied to your private messages and hope you get it all sorted.
I'm sorry to hear of this experience you had applying for a loan. I understand it's frustrating when it times out and you can't resume the application and have passed your comments on as feedback.
I've replied to your private messages and hope you get it all sorted.
Thank you Chris.
I appreciate all the hard work you and the wider customer service teams do so I hope my rant is not taken badly. My gripe is nothing more than a first world problem.
I will follow the steps outlined in the message you sent, many thanks again.
Thank you for such lovely feedback, it always makes us smile when we hear how much our customers appreciate us 😊 please don't worry, we definitely didn't think you were ranting and we're always here to resolve any queries you have so don't ever hesitate to get in touch!
Please come back and let us know how you get on with the steps from @ChristopherP 😊
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
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ChristopherP
AmyM