I've been locked out of my account for 5 days now and whenever I call there's nobody that can help. I'm in a queue for a call back but this hasn't come. I need to use my card asap please
@tomcranmer Hey there, thanks for getting in touch!
I'm sorry to hear about this. I appreciate this will be frustrating; however, my colleagues will call you as soon as they can to discuss the block on your account.
Apologies for the inconvenience this has caused in the meantime, and I hope you get it all sorted as soon as possible.
Hi Christoper. I'm sorry but this just isn't good enough, how can I be locked out of my account but yet you cannot tell me why or are you able to fix it. I could be waiting days for a call back
@tomcranmer We're limited in what we can confirm on this channel, I'm afraid. My colleagues will call you as soon as they can and will be able to explain why there was a block placed on the account. I'm sorry that we're not able to resolve this for you here.
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
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Fresh Eyes
Today 11:59Hi Christoper. I'm sorry but this just isn't good enough, how can I be locked out of my account but yet you cannot tell me why or are you able to fix it. I could be waiting days for a call back
ChristopherP
