I currently live in India and have been routinely accessing my credit card account to make payments, etc during 2018/19. That is until October 2019 ..... since when I cannot access my account, in fact I cannot even access "tescobank.com" to look at the site let alone access the login page. I have tried this on 2 PC's a tablet and 2 android phones and have also tried different browsers (Edge, Explorer, Google) all with the same result. Messages are:Edge ..... Can’t connect securely to this pageExplorer ........ Can’t reach this pageGoogle ........ This site can’t be reachedRecently I have been to Japan 24oct-5th Nov and while there was able to use this PC (I am using to write this post) to access both the website and the account without any trouble. However since returning to India again I cannot even access the "tescobank.com" webiste.I can access tesco.com without any trouble but link through to tesco bank gives same response as above.Have Tesco blocked India !!!
Hey , I’m so sorry to hear about this. I’m unsure why you wouldn’t be able to access our website whilst in India, that's very strange. I wonder if it's perhaps related to the network provider. Have you tried this with a different WiFi network or by using cellular data?
I appreciate this must be very frustrating for you, however it may be worth considering downloading the app onto your android mobile. This should allow you to get access to your credit card. I've also attached a link below with some alternative ways of paying your credit card - Cheryl
Hi, just to complete information ....... yes have tried several different internet access sources, land line, mobile data, work and hotel networks, all same results
Just tried to access/download Tesco banking app ....... message says not allowed to download or access in India ....... I would suspect India is blocked hence my problem?? This must be a recent change in the systems as previously I have been able to use same devices and networks to acess Tesco banking services
That's very strange. If you give our Online Helpdesk a call on 0345 300 3511 or +44141 278 7386 (24/7) if calling from overseas, we'll be able to look into this for and raise this with our IT Team if the issue persists - Thomas
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
The Tesco Bank online community ('Your Community') is for Tesco Bank customers, staff, contributors and supporters to discuss products, services, issues and matters of general interest. Your Community content may be viewed by both members and non-members.
We encourage you to enjoy Your Community. However, please note that by using Your Community, you're confirming to us that you've read and have agreed to be bound by these Terms of Service and our House Rules. If you're unable to accept these Terms of Service and/or our House Rules for any reason, please do not use Your Community.
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The views expressed within Your Community are not our views and are not endorsed by us, unless provided by a Tesco Bank representative designated as a Moderator, Your Community Expert or Community Manager. We do not vouch for the accuracy or authenticity of posts or communications and do not take responsibility for any opinions you or other users choose to provide.
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request by law enforcement or other government agencies;
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Security
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Privacy
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Access and correction
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You agree that, to the maximum extent permitted by law, at no time will we (including our officers, directors, owners, employees, agents, representatives and assigns and the moderators) be liable for any costs, direct or indirect loss or damages, consequential loss, howsoever arising out of your use of Your Community, the content you or other users post or otherwise make available on Your Community (including, but not limited to, damages relating to loss of business, loss of money, telecommunications matters, exposure to any form of virus, bugs or such other malicious code, theft, damages or other losses you or any third party may suffer) regardless of whether the claim is based on breach of contract, breach of warranty, tort (including negligence), product liability or otherwise.
Choice of law and location for resolving disputes
You agree that the laws of Scotland govern these Terms of Service and any claim or dispute that you may have against us will be resolved in Scottish courts only.
Modifying these Terms of Service
We reserve the right, in our sole discretion, to modify these Terms of Service at any time without notice. Modified Terms of Service are effective as soon as they are posted. We also reserve the right to waive or modify any of these Terms of Service as they apply to a specific posting, communication or user without affecting the application of these Terms of Service to all other postings, communications and users. Your continued use of Your Community, or any content or services accessible through it, after modified Terms of Service are posted means you accept the modifications. We may also make any changes to the look and feel of Your Community at any time without notice.
23-11-19 15:09Hi, just to complete information ....... yes have tried several different internet access sources, land line, mobile data, work and hotel networks, all same results
Tesco-Bank
