I have used the app successfully for some time and I log into it frequently. It has just stopped working, with a message "Tesco Bank has stopped" . I have removed and reinstalled app but it still stops after I enter my login details. The only option is then "Open app again" and then the same thing happens. The phone is a Sony I3312 running Android 8.1.0
@Jeffers2112 Hey there, thanks for getting in touch. Sorry to hear you're having these issues.
The app should work as normal on a device running Android 8.1.
If you log in to the app and click 'Reset app' in the main menu, this should resolve the issue.
I have tried that and the same thing happens. After entering my details the app stops... the only option is to restart app and that just leads to a repeat of the same sequence of events.
Last edited by Jeffers2112; 01-11-23 at 23:11.
Reason: tried options.
@Jeffers2112 I am still unable to use the bank app on my phone. I had used it for months but it has just stopped working. After entering my login information it just says that it has stopped. No other information regarding the reason for it stopping is given, and the only option suggested is to start it again, which just results in the same outcome. I have removed and re-installed that app and still get the same results. I am not having any issues with any other apps on my phone, I regularly use both the Santander and NatWest apps successfully.
Not really a new thread but it looks like no one in Tesco support is actually looking at these issues. It seems that lots of people have the same problem and there has been nothing offered to try and fix it.
I have done all the usual things. My phone is at the latest level of Android and I have installed the latest version of the app but it just will not work. The error message is totally useless as it just says that it has stopped, not why.
It had worked for months so I don't know what has changed to stop it functioning. If I can't manage my credit card from my phone I will have to consider changing to a different credit card provider, such as Santander or NatWest, whose apps work fine on my phone.
Last edited by Jeffers2112; 13-11-23 at 07:53.
Reason: correct spelling
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Fresh Eyes
01-11-23 23:05
ChristopherP
