I've just tried to add my son to my car policy - his birthday is next week but he was issued a provisional in September last year and the system is telling me it cant process. How do I get him added please?
@NeeB Hey there, thanks for getting in touch. If you enter your son's birthday when asked when he received his provisional the quote should proceed. Please let me know if you have any further issues.
@ChristopherP Hi, tried that and it didn't recognise dates in advance. Have spoken to the team who cant o anything until his actual birthday unfortunately. Thanks for your advice though - much appreciated.
Annoyingly, tried again today - his birthday, it turns out that they wont insure him!! And because I am just over (2 days) the cooling off period I would have to pay £40 cancellation fee all because their system is broken! I tried to add my son when I took the policy out on the 9th May, with his cover starting from today and it wouldn't let me. Frustrating!!
@NeeB I'm sorry that we're not able to insure him. If you call the Car Insurance team on 0345 246 2895 (Mon - Fri: 8am - 8pm, Sat - Sun: 9am - 2pm) and outline the situation, they should be able to request the fee be waived in this instance.
@ChristopherP I've just come across the same issue. Basically, they're asking us to provide false information to get around the "error" in their website? This is nonsense given that you can obtain a provisional license from the age of 15 years and 9 months old. Do Tesco really want their policyholders to lie? Yes it's with their consent and I know there'd be no comeback on me - but from an industry point of view, asking their customers to give false information to get around the limitations of their system can't be a good look?
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Fresh Eyes
17-05-23 19:10@ChristopherP Hi, tried that and it didn't recognise dates in advance. Have spoken to the team who cant o anything until his actual birthday unfortunately. Thanks for your advice though - much appreciated.
ChristopherP
