I installed the app successfully on my Sony Xperia Compact X and my fingerprint got me into the app ok for a few times. And then it didn't, so I used my password. It didn't like that (grumpy face). Password was OK when I signed in on my laptop. I changed my password - still ok on the laptop, but not on the app.
Called Tesco about the issue when I was not able to authorise an online payment using the mobile app. I was advised to uninstall the app and reinstall. I'm now getting the message from Playstore that my device is incompatible with the app. It's running on Android 8.0.0.
I've remove the Playstore cache and uninstalled Playstore updates. Still getting the same incompatibility message.
So looks like I can't authorise online payments if I use my Tesco Credit Card.
Is this a known problem and is there a work-round?
Last edited by Mart94; 19-05-23 at 12:17.
Reason: Incomplete title
@Mart94 Hey, did you get this sorted? It sounds like the device you're using is no longer compatible with the app. If this is the case, you won't be able to access it and will need to use online banking.
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
The Tesco Bank online community ('Your Community') is for Tesco Bank customers, staff, contributors and supporters to discuss products, services, issues and matters of general interest. Your Community content may be viewed by both members and non-members.
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We reserve the right, in our sole discretion, to modify these Terms of Service at any time without notice. Modified Terms of Service are effective as soon as they are posted. We also reserve the right to waive or modify any of these Terms of Service as they apply to a specific posting, communication or user without affecting the application of these Terms of Service to all other postings, communications and users. Your continued use of Your Community, or any content or services accessible through it, after modified Terms of Service are posted means you accept the modifications. We may also make any changes to the look and feel of Your Community at any time without notice.
ChristopherP
