Hi, I was applying for a credit card and I came to an online page that had the confirmation of the balance approved and also the application reference number (I thought to screenshot it just in case), and then when I was submitting the application and accepting all the T&C's, the webpage crashed without anything being processed! I then made the rookie mistake of processing the application again which obviously came back as declined. I have the screenshot from the one which was approved, do you reckon the customer service helpline will be able to assist me in getting the application confirmed if I have my application reference?
Apologies for the delay in getting back to you. It sounds as though we still have a record of the application on our system but we'd need to speak with you on the phone to get the application completed. Please give us a call on 0345 366 2709 (Mon - Fri: 8am - 8pm and Sat: 9am - 2pm) .
Hi,
Similar happened with me I got accepted for a credit card .. but page froze and kicked me out. Once I went back in it was too late. Applied again which obviously I cannot do as I've already applied.
The same thing happened to me this evening - went to set my security number midway through the application and it froze and kicked me out. How do I go about completing my application (if I can?) @jayirvine
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
The Tesco Bank online community ('Your Community') is for Tesco Bank customers, staff, contributors and supporters to discuss products, services, issues and matters of general interest. Your Community content may be viewed by both members and non-members.
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Modifying these Terms of Service
We reserve the right, in our sole discretion, to modify these Terms of Service at any time without notice. Modified Terms of Service are effective as soon as they are posted. We also reserve the right to waive or modify any of these Terms of Service as they apply to a specific posting, communication or user without affecting the application of these Terms of Service to all other postings, communications and users. Your continued use of Your Community, or any content or services accessible through it, after modified Terms of Service are posted means you accept the modifications. We may also make any changes to the look and feel of Your Community at any time without notice.
jayirvine
KellyT
