I set up a direct debit for my credit card. But this month's payment wasn't taken. I have been charged £12 and lost my offer rates. I haven't missed a card payment for 20 years! What can I do? I don't want a black mark on my credit score either?
Morning
I'm sorry to hear that you've incurred a £12 charge after this month's payment wasn't taken, that you've lost your offer rates when your direct debit was set up and I will certainly help you to get it resolved.
Please send Tesco Bank a 'Private Message' to get this checked for you as a matter of urgency.
Click on this link and it will take you to a page, 'About Tesco Bank'.
In the top right of the page click onto 'Send a Message'.
A new page will open up, 'Create New Message'.
Complete it and send your message securely.
Please include your full name, date of birth and postcode.
I'm sure after not missing a card payment in 20 years Tesco Bank will do all that they can to rectify what must be a mistake and reinstate your credit score too.
Warm wishes, Caz
Hi @Symonsmot
This doesn't sound right at all ! there's no way this should ever happen unless your agreed limit is exceeded at some time during the month.
You need it checked out now and a rapid solution, and here's how to do it !
Please send Tesco Bank a 'Private Message' to provide an 'URGENT RESPONSE'
1. Click on this link @Tesco-Bank and it will take you to a page, 'About Tesco Bank'.
2. In the top right of the page click onto 'Send a Message'.
3. A new page will open up, 'Create New Message'.
4. Complete it and send your message securely.
5. Please include your full name, date of birth and postcode.
6. Tesco Bank will reply to your private message with a RESOLUTION
Hi Hopefully was able to sort your query out yesterday with the private message she sent you.If this was resolved would you please 'Accept as Solution' for me to close down.Warm wishes, Caz
Good Morning !It would be lovely to hear from you with some good news.Can you please let me know how you got on ? I'm hoping that everything has now been resolved. Best Wishes,
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Community superstar
24-07-20 05:13Morning
AmandaB
