There are a few reasons why the token may not be on your computer or mobile device:
- You didn't ask us to recognise your computer when you registered for Online Banking or when you changed your login details
- You're using a computer or mobile device that you've not asked us to recognise before
- You've deleted your browsing history. This removes the security token from your computer or mobile device
- Your security software has stopped us storing or has removed the token on your computer or mobile device
- You may be using a different browser to the one you had initially used to register or reset your login details