Why do you not recognise my computer?

As an additional security measure, we store a small security token on your computer or mobile device which lets us recognise it when you log in to Online Banking. We don't store any private or personal information about you or your accounts.

There are a few reasons why the token may not be on your computer or mobile device:

  • You didn't ask us to recognise your computer when you registered for Online Banking or when you changed your login details
  • You're using a computer or mobile device that you've not asked us to recognise before
  • You've deleted your browsing history. This removes the security token from your computer or mobile device
  • Your security software has stopped us storing or has removed the token on your computer or mobile device
  • You may be using a different browser to the one you had initially used to register or reset your login details

See also: How do I ask you to recognise my computer?
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