Why do I have a duplicate transaction?

When you spend with your credit card, the retailer will request approval from us to debit your card for the transaction. This will display as a ‘pending transaction’.

Sometimes we will receive the full transaction details from the retailer and it won’t be an exact match for the pending transaction, so it may temporarily display as a duplicate. Additionally a retailer could request the transaction more than once in error. Usually in these circumstances the additional transaction will disappear within 7 days and your account will be updated.

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