I don't recognise a transaction on my account?

Debit card transactions may appear under a different name to the shop they were purchased in, which can sometimes cause confusion. If you aren't sure of a transaction, we would suggest you look back through your statement to see if you have paid money to the same person/retailer before. They can also take a few days to come off your account so have a think if you have been anywhere different that this could relate to.

You can find a list of common retailers and how they may appear on your statement in our existing FAQ 'List of Common Retailers'

If you still think this could be a fraudulent transaction, please refer to our disputed transactions and chargebacks section for how to contact us.
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