What does an 042 error message mean?

If you are experiencing difficulty in logging into Online Banking, the most common error message is 042. It can mean a few things:

  • You are trying to log in to a closed account that is no longer available to access online. If you need information from the account, please call us on 0345 835 3353*.

  • You have entered the wrong username. Please click 'Forgotten your username?' when logging in and follow the on screen instructions to reset this.

  • Your account is not ready to view. For example, if you have just applied for a credit card and been accepted but the account is not yet open, you will get this error message. Please wait until you have a confirmation of the account and then try to log in again.

Calls may be recorded. This number may be included as part of any inclusive call minutes provided by your phone operator.

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