Community closure
We wanted to let you know we’ll be closing our Community site on 14 July.
For more information, please read our article
How do I check the balance of my credit card?
There are a few ways you can check your credit card balance:

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How can I pay my Credit Card?
We’ve got several ways for you to pay your credit card bill, so it’s easy for you to keep up to date. All of this information...
Why have you declined my transaction?
Sometimes your payments might be declined, this could be because of:

Insufficient funds

  • If there isn't
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I have a credit balance on my credit card, how do I get a refund?
It is possible to get your credit balance refunded by calling Customer Services on 0345 300 4278..

Sometimes...
Chargebacks
If you don’t recognise a transaction at all, please visit our unrecognised transactions page for more information.
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What happens if I have forgotten or want to change my credit card PIN?
If you have forgotten your credit card PIN
If you have forgotten your credit card PIN, you can order a PIN reminder and it
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How do I activate my Tesco Bank Credit Card?
Once you receive your card, the easiest way to activate it is through our Mobile Banking App. Simply download our Mobile...
What do I do if my Tesco Clubcard Credit Card is lost or stolen?
If you think your card has been lost or stolen, you should let us know straight away using Online Banking or Mobile Banking...
I've applied for a Tesco Bank Credit Card - what happens next?
We’ll tell you if you’ve been accepted or declined when you apply. If we need any additional information before opening...
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