Planned maintenance
To ensure we continue to deliver excellent service to our customers we’re carrying out some planned upgrades to our systems. As a result, Online and Mobile Banking is unavailable to customers from 8pm on Saturday 22nd until approximately 8am on Sunday 23rd. For any urgent queries during this time please call our Customer Service department. Sorry for any inconvenience.

Can you explain the figure on my annual certificate of interest? It is different to what I expected

The tax year runs from 6th April to 5th April. The figure on your annual summary of interest is a total of the interest paid into your account during this period.
If you have interest paid monthly, you will receive this every month on the same date that your deposit was credited to your account. The interest on your summary is the total of these monthly payments. Interest may vary each month depending on the number of days and whether it is a leap year.
If you have interest paid annually, you will receive this once a year on the same date that your deposit was credited to your account.
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