How do I cancel my Box Insurance policy?

You can cancel your policy at any time by calling us on 0330 022 2202*. Cancellation can take effect immediately or from a later date. Cancellation cannot be backdated to an earlier date.

Provided you have not made a claim, or one has not been made against you, you will be entitled to receive a refund of premium including any premium paid for Top up Miles, less:

  • a charge on a proportionate basis for the period of policy cover that you have already received, or the miles used, which ever amount is higher; and
  • an administration fee as shown in the policy documentation and online, please be aware this would apply in the 14 day cooling off period as well.

Please refer to your Policy document for full details.

Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
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