Pet Insurance

How do I cancel my Pet Insurance policy?
You can contact us by phone and live chat to cancel your policy.

You can cancel the policy within 14 days of...
Am I covered for conditions my pet has suffered in the past?
No, unless the problems are totally unrelated. For example, if your dog cut his leg before your policy start date and this...
My promotional code doesn’t work, what should I do?
If you are having problems adding a valid promotional code, please call 0345 078 3895*.

Calls may be recorded.
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Will I have to pay an excess if I make a claim?
An excess is the amount you have to pay if you make a claim on your insurance. The excesses you pay will be detailed on...
What factors will influence the cost of my pet insurance?
These can include but are not limited to:

  • The breed of your pet because some breeds are more susceptible
...
How do I know if I'm covered by my pet insurance?
Tesco Bank Pet Insurance claims consultants are fully trained and have an excellent knowledge of the cover you have arranged....
How long does it take to settle a claim?
Repeat medication claims and claims for ongoing conditions can be made online, and this is the fastest way to get a claim...
How will vet bills be paid if my pet needs treatment?
Payments can be made directly to your vet, as long as the vet agrees. If you'd like to do this you just need to tick the...
What do I do if my bank account details change for my Pet Insurance?
If your bank details change, please call 0345 072 2112* to provide the new details
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Calls may be recorded....
How do I make a claim on my Pet Insurance?
You will find step-by-step instructions on how to make a claim on our website.

​​​​​​​Claims...