How do I cancel my Pet Insurance policy?

You can contact us by phone and live chat to cancel your policy.

You can cancel the policy within 14 days of the cover starting. This is called the 'cooling off period'. If you cancel in the cooling off period, you will receive a full refund for any payments you've already made, provided you haven't made a claim.

After the cooling off period, you can still cancel your policy at any time, you'll only pay for the period you were covered and there are no cancellation fees.
Was this article useful?