What if my card is lost or stolen?

You're protected if your card is lost, stolen or charged incorrectly.

For Credit Cards - Let us know straight away. Using our mobile banking app, open the ‘Lost or stolen card’ feature in ‘Account management’ on iOS or in the flyout menu on Android. From there you will be able to:

  • block your card, all transactions (except pending transactions) and any additional card holders
  • unblock your credit card if you find it again
  • report it either lost or stolen and order a replacement card

Alternatively you can contact us on 0345 300 4278*,Textphone 01423 532 152 or +44 1268 508 027 if you are out of the country. We will close your card so that no further purchases can be made.

For Debit Cards - Call us straight away on 0345 835 3353* (or minicom 0345 366 6471*) to report your current account debit card lost or stolen. Lines are open 24 hours a day, seven days a week. Calls may be recorded.

Apple Pay uses a separate card number, known as a Device Primary Account Number (DPAN). So, once you have called in, we will link your replacement card to your Apple Pay DPAN. This means you will be able to continue using Apple Pay normally, even whilst you await your new physical replacement card.

Once your replacement card has arrived, there is no need to add it to Apple Pay as this will have been updated for you.

Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
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