What are exceptional circumstances

You may be able to make a complaint about the sale of PPI or undisclosed high commission and/or profit share if you couldn't complain within the time limit because of exceptional circumstances. Examples of exceptional circumstances include but are not limited to:

  • Serious ill health
  • Administrative error by Tesco Bank
  • Bereavement
  • Posted abroad in armed forces
  • Imprisonment

You should provide us with full details including dates of any exceptional circumstances you believe affected your ability to make a complaint. We may ask for evidence.
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