Community closure
We wanted to let you know we’ll be closing our Community site on 14 July.
For more information, please read our article
Name change – what do I need to do?
If you need to change your name with us, you need to send us your request in writing.

Your letter should include:...
How do I manage my marketing preferences?
You can amend your marketing preferences across all your products through Online Banking and change your personalised offer...
What is a deputyship order?
A deputyship order gives you the ability to make decisions on behalf of someone who has lost the capacity to make financial...
Can our customer still use their own account?
If our customer has mental capacity, they will still be able to operate their account in the same way as they did before...
What happens when or if our customer loses capacity?
When or if our customer loses capacity:
  • Our customer will be unable to operate their account.
  • Our customer will
...
Do I need to send the Power of Attorney and identity documents to close an account?
Yes, we will still require all documents to be sent in to allow us to comply with the General Data Protection Regulation...
Why can't I (as attorney) use the credit card after capacity has been lost?
When our customer no longer has capacity, you are unable to spend on their credit card and increase any further borrowing....
How do I unsubscribe from SMS marketing from Tesco Bank?
To opt out of SMS marketing messages, simply send “STOPMKT” (make sure you don’t include any spaces) to 83789. You...
How do I unsubscribe from marketing from Tesco Bank?
You can change your marketing choices for email, SMS, post and phone marketing when you register with us and at any time...
What is the Direct Debit Guarantee?
The Direct Debit Guarantee applies to all Direct Debits. It protects you in the rare event that there is an error in the...
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