Planned maintenance
To ensure we continue to deliver excellent service to our customers we’re carrying out some planned upgrades to our systems. As a result, Online and Mobile Banking is unavailable to customers from 8pm on Saturday 22nd until approximately 6.30am on Sunday 23rd. For any urgent queries during this time please call our Customer Service department. Sorry for any inconvenience.

Disputed transactions and Chargebacks

I’ve cancelled a subscription but the company have taken more payments
If you cancelled a subscription before the transaction(s) debited, we may be able to reimburse you with a chargeback....
I’ve not received my cash from a cash machine
If you’ve not received some or all of your cash from an ATM please allow up to five days for the ATM to refund you directly....
I’ve been wrongly charged after using a car hire, hotel or cruise.
If you’ve been wrongly charged after using a vehicle hire, hotel accommodation or cruise, we may be able to reimburse...
I think goods I’ve ordered are counterfeit
If you’ve ordered something and it appears to be fake, or you’ve received a letter from Border Force stating your goods...
I ordered a free sample or entered a free trial but now I’m being charged
Sometimes ordering a free sample or free trial online enters you into a recurring payment or subscription. This should be...

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