Community closure
We wanted to let you know we’ll be closing our Community site on 14 July.
For more information, please read our article

I've purchased goods or services but not received them, can I claim my money back?

If your dispute is about a holiday or trip, then please visit our chargeback page and select 'My dispute relates to Travel/Holidays'.

If you weren’t given a specified delivery date, please allow enough time for the item to be delivered before getting in touch. If you ordered something on a Mastercard, please allow 30 days; if you have a VISA card, it’s 15 days.

If this time has passed, we may be able to reimburse you with a chargeback.

Please visit our chargeback page to make a claim online.
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