I’ve not received my cash from a cash machine

If you’ve not received some or all of your cash from an ATM please allow up to five days for the ATM to refund you directly.
If you’ve not received your money back within five days, please contact us for assistance. We may be able to reimburse you.
You can phone us on 0345 835 3353. To make sure we can help you as quickly as possible, make sure that you have the following information available:

  • Your Sort Code and Account number
  • The date and merchant name on the transaction you want to dispute (you can find this on Online Banking, the Mobile App or your paper statement)

Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
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