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I've not received my cash after using my Tesco Bank card at an ATM

Please note that we can only assist with disputes relating to cards issued by Tesco Bank. If the card you used at the ATM was not issued by Tesco Bank, you will need to reach out to the card issuer to raise a dispute.

If you have used your Tesco Bank card at an ATM and have not received some or all of your cash, please allow up to five days for the ATM to refund you directly.

If you have not received a refund within five days, please contact our Disputes team on 0345 366 2711* (Monday – Friday 9am – 5pm). We may be able to reimburse you.

To make sure we can help you as quickly as possible, please have the following information available:

  • The date of the transaction
  • The merchant name on the transaction you want to dispute (you can find this on Online Banking, the Mobile Banking App or your paper statement)
Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
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