Community closure
We wanted to let you know we’ll be closing our Community site on 14 July.
For more information, please read our article
Back

I've paid for a flight or holiday but the company have ceased trading

If the retailer is offering a refund or if you have protection with ATOL or ABTA, we’d ask you to give them the opportunity to refund your card before getting in touch with us.

If they’re not offering a refund, or you’ve been referred to your card issuer to make a claim, we may be able to reimburse you with a chargeback.

Please visit our chargeback page and select 'My dispute relates to Travel/Holidays' to make a claim online.
Was this article useful?

Still got questions?

Ask a question in the Community

More and more customers are asking questions in the Tesco Bank Community, where our trusted community members and Tesco Bank colleagues can help

Our door is always open, most customers find their question answered within 20 minutes of posting.

© Tescobank.com. All rights reserved
Sitemap

Need some help?