Why am I not getting a courtesy car?

You will not be eligible for a courtesy car if:
  • your vehicle is a total loss unless you have Gold cover
  • your vehicle is stolen and unrecovered unless you have Gold cover
  • you choose your own garage rather than using one of our approved repairers
  • you're making a windscreen claim
  • the vehicle you're having repaired is a van.

This answer specifically relates to Tesco Bank Car Insurance. For an answer relating to Tesco Bank Box Insurance, please select the Box Insurance FAQ category or use the search box at the top of the page.
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