Do I need authorisation before I proceed with repairs or replacement

You'll need to speak to the claims team before you incur any costs or proceed with repairs or replacement of your lost or damaged items. The only exception would be in the event of an emergency.

Additionally, we will consider reasonable costs you have incurred to prevent further loss. If you have home emergency cover as an optional extra, they may be able to assist you. You can check and view your cover through Your Insurance Account.

To contact the claims team, please call 0345 246 2904*. You can also visit our Home Insurance claims: how to claim page, or head to Your Insurance Account and select ‘Make a claim’.

*Calls may be recorded. This number may be included as part of any inclusive call minutes provided by your phone operator.
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