Planned maintenance
To ensure we continue to deliver excellent service to our customers we’re carrying out some planned upgrades to our systems. As a result, Online and Mobile Banking is unavailable to customers from 8pm on Saturday 22nd until approximately 8am on Sunday 23rd. For any urgent queries during this time please call our Customer Service department. Sorry for any inconvenience.

How do I close my Instant Access Savings Account online?

For Instant Access Savings Accounts, if your balance is already at £0 and you want to close your account sooner, simply click the link below and fill in our closure form.


  • Have your sort code and account number handy before you start
  • Download the form, save it to your device and then email it to [email protected]
  • It may take up to 30 days for your account to be closed
  • We’ll send you a closing statement when it’s closed, you don’t need to call us to confirm
  • Remember – only complete the form if your balance is £0


To return your balance to £0 you can transfer your money to another account. It is quick and easy to do this through our Mobile App or Online Banking.

Complete the PDF closure form here

Need some help?