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How do I switch off my automatic renewal? / How do I stop my renewal?

You can switch off your automatic renewal any time during your policy term in Your Insurance Account.

If your policy is outside of renewal

• Log in, select the policy you want to change then click View Policy.
• Click Make Changes and select Manage Your Renewal.
• Select, ‘I don’t want my policy to automatically renew’.
• We’ll give you a reminder of what you’ll need to do before your policy ends.
• Select ‘Switch off automatic renewal’.
• Finally, you’ll see a confirmation page that lets you know your policy preference will be updated within 24 hours. We’ll also send you an email when the change has been made.

If you change your mind, don’t worry you can go back to Manage Renewal and switch automatic renewal back on.


If your policy is due for renewal

• Log in, select the policy you want to change then click View Policy.
• Click Manage Renewal from the menu and select, ‘I don’t want my policy to automatically renew’.
• We’ll give you a reminder of what you’ll need to do before your policy ends.
• Select ‘switch off automatic renewal’.
• Finally, you’ll see a confirmation page that lets you know your policy preference will be updated within 24 hours. We’ll also send you an email when the change has been made.

If you change your mind, don’t worry you can go back to Manage Renewal and switch automatic renewal back on.

* Please note that the Manage Renewal button will become disabled within 48 hours of your policy end date. If you’d like to leave, you can click the, ‘I am thinking of leaving’ button and choose to end your policy.

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