Planned maintenance
To ensure we continue to deliver excellent service to our customers we’re carrying out some planned upgrades to our systems. As a result, Online and Mobile Banking is unavailable to customers from 8pm on Saturday 22nd until approximately 6.30am on Sunday 23rd. For any urgent queries during this time please call our Customer Service department. Sorry for any inconvenience.

What do I do if the payee name doesn't match?

Confirmation of payee works by checking against the name held on the account at the receiving bank.

For example, if you are making a payment to Mr James and Mrs Jane Smith and only input 'James and Jane', it will not recognise it.

If you input 'J Smith', it may respond with a 'Close Match' response.

Need some help?