NickG

Why are you adding extra checks when I try to make a payment?
Due to new banking regulations, all banks need to provide an extra layer of security for their customers. This is called...
How do I update the debit card stored to pay my credit card bill online?
Pay by Debit Card
If the card stored to pay your credit card bill online has expired or if you just want to add a...
What is a Temporary Security Number and when do I use it?
A Temporary Security Number is a code we use as an additional security measure to confirm your identity if:

...
I have registered Power of Attorney with you. Can I manage the account holder's account online?
No, only the account holder can manage their account online. If you need to access the account on the account holder's behalf,...
Can I view my loan online?
Yes, once you've registered for Online Banking, you can:

  • View your annual loan statement
  • View your loan
...
How do I change my password online?
Log in to Online Banking and select 'Manage security details' from the Settings menu at the top of the Online Banking Overview...
Can I see how much I have left to pay on my loan online?
Yes, when you log in to Online Banking or our Mobile App. Your loan amount will be shown on the Online Banking Overview...