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I've not received my cash after using my Tesco Bank card at an ATM
Please note that we can only assist with disputes relating to cards issued by Tesco Bank. If the card you used at the ATM...
I think goods I’ve ordered are counterfeit
If you’ve ordered something and it appears to be fake, or you’ve received a letter from Border Force stating your goods...
I’ve been wrongly charged after using a car hire, hotel or cruise.
If you’ve been wrongly charged after using a vehicle hire, hotel accommodation or cruise, we may be able to reimburse...
Who provides these services and what are third party providers (TPPs)?
There are two types of authorised third party provider (TPP):

Account Information Service Providers (AISPs)–...
How do I keep my accounts secure if I choose to use a TPP?
Third Party Provider (TPP) services are designed to help you with your finances, but before choosing to use them, make sure...
What is Open Banking?
You can find out about Open Banking and how you can use your Tesco Bank accounts with Third Party providers here or at the...
What else has changed in the payment industry?
On 13 January 2018, the Second Payment Services Directive (PSD2) came into effect. This is a piece of EU and UK legislation...
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