sarah_d

I've purchased goods or services but not received them, can I claim my money back?
If your dispute is about a holiday or trip, then please visit our travel pages.

If you weren’t given a specified...
I’ve cancelled a subscription but the company have taken more payments
If you cancelled a subscription before the transaction(s) debited, we may be able to reimburse you with a chargeback....
I’ve noticed a duplicate transaction on my account
If you’ve been charged twice for the same purchase by mistake, we may be able to reimburse you with a chargeback.
...
I've been charged the wrong amount
If you’ve been charged the wrong amount we may be able to reimburse you via Chargeback. So we can help you as quickly...
I bought something but it is faulty, damaged or not as described
Please try and contact the retailer first to resolve the dispute. If something you bought was delivered damaged, you must...
I ordered a free sample or entered a free trial but now I’m being charged
Sometimes ordering a free sample or free trial online enters you into a recurring payment or subscription. This should be...
I’ve not received a refund from a company I purchased goods and services from
If you’ve not received a refund that you’re due from a retailer then we may be able to reimburse you with a chargeback....