JonathanG

Can I change my contactless spending limit?
Your contactless limit can’t be changed - but you can be confident that if your card is ever used fraudulently you’re...
How do I find out my loan account details, the account number and sort code?
You’ll find these on your annual statement, original loan letter, Online Banking or the Mobile App.

You can...
How do I close my Instant Access Savings Account online?
For Instant Access Savings Accounts, if your balance is already at £0 and you want to close your account sooner, simply...
How do I close my Internet Saver Account online?
For Internet Saver, Instant Access Savings or Instant Access ISA accounts, if your balance is already at £0 and you want...
What is Mastercard Identity Check?
Mastercard Identity Check offers an extra layer of security when making card purchases online, to check it’s you.
What is Strong Customer Authentication (SCA)?
Strong Customer Authentication (SCA) is a new set of regulations around confirming your identity when you pay for something...
My promotional code doesn’t work
If you are having problems adding a valid promotional code, please call 0345 078 3895*.

Calls may be recorded.
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