You will need to set up and verify a Community account first before you can send a message.
To send a message, click on your username and from the drop down select messages.
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Then select ‘new message
Attachment 56
Within the ‘send to’ box, simply type Tesco-Bank
Attachment 57
In the message please briefly explain the reason for your request, and include your name, date of birth and postcode.
We aim to respond to messages within 24 hours.
Messaging @Tesco-Bank
Printable View
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29-01-18, 15:51sarah_dMessaging @Tesco-Bank
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12-02-18, 15:59rward53Re: Messaging Tesco-Bank
I want to access my account however the system requires to ring me but the phone numbers are wrong I don’t have Facebook or any other of the accounts so how do I contact any one with out going through a 1000 q&as
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12-02-18, 17:38AshleighBRe: Messaging Tesco-Bank
You would be best giving our Online Helpdesk a call on 0345 300 3511, as they'll be able to update your contact number which will then allow you to continue your log in. They're available 24/7 :-)
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26-02-18, 08:52toohottie927Re: Messaging Tesco-Bank
Good morning i am trying to sign into my account but my phone number has changed from the one on the account so i am unable to recieve the text code. The number on the account is **sensitive info removed**2 i need to change this to **sensitive info removed**9.
Thanks
A Scott -
27-02-18, 08:59RossMRe: Messaging Tesco-Bank
Hi , we're not able to update your mobile number via this channel. In order to update your mobile number when you can’t access your online banking you’ll have to speak with us. You’re able to reach us on 0345 300 4278 (24/7) who can do this for you.
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06-04-18, 09:42SpylltwRe: Messaging Tesco-Bank
When putting Tesco-Bank in the send box, I just get a message saying no users. Have tried upper and lower case but not recognised. Do you have an email that can be recognised so I can get a temporary passcode?
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07-04-18, 08:12ScottWRe: Messaging Tesco-Bank
Sorry to hear that you've been having problems sending us a message . If you click on the username here this will take you to the right page and you can send a message from there.
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09-04-18, 12:28Petrova76Re: Messaging Tesco-Bank
Hi, i have forgotten my password and now it is locked, i need temporarry security code
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09-04-18, 12:36RossMRe: Messaging Tesco-Bank
Hi , We can arrange to reset your details by sending a code in the post which will allow you to continue your log in. This can take between 3-5 business days to arrive and will be valid for 30. Alternatively, you can call our Online Helpdesk on 03453003511 anytime and request your details reset by SMS, however you must be able to complete telephone security before we can arrange this. Please follow the instructions above and send a message to @Tesco-Bank with
your full name, DOB and postcode should you like a code by post.
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03-06-18, 08:15susanrutterRe: Messaging Tesco-Bank
I am currently logged out of my tesco bank account. User name susanrutter. Please help. Unable to get through by phone.
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04-06-18, 08:26AshleighBRe: Messaging Tesco-Bank
Hello Susan, please see this link here for more information on how we can help :) - Ash
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28-10-18, 18:52phildec1Re: Messaging Tesco-Bank
I have been locked out of my account in October 2018 as the site does not recognise my device (which I used to register for online banking in September 2018). Last message regarding this problem I can find dates from 2016. Really? I can't believe I am the first person who has been affected by this problem in over 2 years.
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28-10-18, 19:07Lewis_GRe: Messaging Tesco-Bank
Hi , I’ve just replied to your private message.
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27-06-20, 11:43acacialodge39Phoning / Messaging Tesco-Bank
I needed to call TESCO CREDIT CARD team today, and phoning the suggested 0345 number from my mobile phone, I realised that it was going to cost me to wait a long time on the line, so I browsed through my old Tesco emails and found the **sensitive info removed** number. After about 10 minutes, I managed to get through to someone, but I was glad that I didn't have to pay by using the 0800 number. I don't understand why Tesco does not give out that 0800 number in the 'Contact Us' section?
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28-06-20, 08:47Tesco-BankRe: Phoning / Messaging Tesco-Bank
Hi , all our contact details have been updated to the 0345 number online as this is our current phone number.
Calls to 03 numbers cost no more than a national rate call to 01 or 02 numbers and may count towards any inclusive minutes in the same way as 01 and 02 calls. You can check this with your network provider. These rules apply to calls from any type of line including mobile, BT, other fixed line or payphones - Thomas
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29-07-20, 10:24AaylahartmannRe: Messaging Tesco-Bank
I can't seem to private message either!
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29-07-20, 10:2825HRe: Messaging Tesco-Bank
Hi
I'm really sorry to learn you are unable to send Tesco Bank a private message.
To send a PM to Tesco Bank please click on this link and it will take you to a page, 'About Tesco Bank'.
In the top right of the page click onto 'Send a Message'.
A new page will open up, 'Create New Message'.
Complete it and send your message securely.
Please include your full name, date of birth and postcode.
Hope this helps!!
Caz
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29-07-20, 10:35RossMRe: Messaging Tesco-Bank
Hi , can I check that you have verified your email address? This would prevent sending a private message.
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16-10-20, 11:19BrianJacobs
I just sent a private message to Tesco-Bank as described in the first posts.
Should I be able to see it in my Sent folder? Theres nothing there.
I did copy & paste to ensure I had the correct contact for Tesco Bank. -
17-10-20, 08:40robbie1056
hi all my messages sent and received have vanished from my account,can anyone please advise
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17-10-20, 08:5625H
Hi @robbie1056
Are your sent and received messages from the previous community site?
If so I'm sorry to say they were not merged over to the new site.
You could send Tesco Bank a private message if there's something specific you need.
Stay safe and have a lovely weekend, Caz @25H -
17-10-20, 10:56robbie1056
hi 25h
when did this happen..i was sending messages about 2 weeks ago to tesco about a dispute and all info and emails have vanished..
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17-10-20, 13:47ThomasC
Hi @robbie1056, we moved over to the new system last weekend so any messages before then will be on the previous site.
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17-10-20, 14:0225H
Hi @robbie1056
The new site started last Monday 12th October.
Caz @25H -
17-10-20, 14:56robbie1056
ok great
thanks for the info
can i access the old messages on the old site?if so can anyone help direct me to the old site,i have no details
thank you -
17-10-20, 15:43ThomasC
If you send a DM to @Tesco-Bank we can help you get any of the details you need - Thomas
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18-10-20, 07:2525H
Morning @robbie1056
ThomasC replied and requested you send Tesco-Bank a private message and they will get what information you require from the old site.
To do this click on this link Tesco-Bank then scroll down, on left hand side click 'Send Private Message'.
Complete it and send your message securely and privately.
Please include your full name, date of birth and postcode
You will receive a reply to your private message.
Warm wishes, Caz @25H -
18-10-20, 17:35robbie1056
thanks Thomas..will let you know if i need to
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19-10-20, 13:46ACMACM
Hi, how do I get a copy of a statement from June 2019? It's older than the ones I can see in my online account.
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19-10-20, 16:01CherylV
Hey @ACMACM, thank you for getting in touch. Please send us a private message @Tesco-Bank, and we’ll be happy to look into getting this sent to you :) - Cheryl
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19-10-20, 18:1625H
Hi @ACMACM
Cheryl has offered to look into getting you your statement from June 2019 by sending a private message to Tesco Bank.
To send a private message click on this link Tesco-Bank then scroll down, on left hand side click 'Send Private Message'.
Complete it and send your message securely and privately.
Please include your full name, date of birth and postcode.
You will receive a reply to your private message.
Hope this helps!! Caz @25H -
04-01-21, 13:14KLon
To my mind it would be nice getting the "Send private message" option bank in online banking (and ideally also having it in the mobile banking app). It would allow to report detailed issues more easily.
Finding the community member "Tesco-Bank" here still works, but the online banking screen doesn't make it obvious that this option still exists
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The Help and Community link simply goes to the FAQ now, which made me doubt messaging still works.
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04-01-21, 15:10JoeC
Hey @KLon, thanks for your feedback! The Community is designed to be its own unique space for customers to chat and help each other with any issues they may be facing. I appreciate the doubt you had over whether the private messaging section still worked, however, so I will raise some feedback with your suggestion and we are always looking to make improvements in future! ☺
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04-01-21, 18:53KLon
@JoeC While I appreciate the community idea, I feel other banking providers have a slight edge by fully integrating direct messaging into their online banking / mobile app. This makes it more obvious how to get help and avoids an extra login (e.g. my banking user / password is enough to send a message to the customer service team).
On the other hand I also realize there are some questions, where the community might already know an answer without needing to involve the CS team. So having both channels can be useful and @CristinaG proved that private messages here get a super fast expert response. -
05-01-21, 13:19JoeC
Hi @KLon, sorry for the delay. I totally understand and appreciate your thoughts and suggestions on this. I'll get these logged as some feedback that we will use to improve our services and channels in future. I'm glad to hear that you got a speedy response via private message, and please don't hesitate to contact us this way in future 😃
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09-01-21, 20:32philjeffrey
Please can @Tesco-Bank private message me
I'm locked out of the APP and website and the only support is via UK phone, but I am abroad and calls cost £pm.
Please can you message me. Thanks. -
10-01-21, 10:12KellyT
Hi @philjeffrey, thanks for getting in touch. To send a private message click on this link Tesco-Bank then scroll down, on left hand side click 'Send Private Message'. I'll then be able to help you with this :)
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11-01-21, 11:04zack1998
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For more information visit: mcafee activate -
08-03-21, 09:38MLDean
Hi
I need to track down a missing statement. Online I can access all statements back to 2016 apart from one. Can someone help?
Many thanks -
08-03-21, 10:49KellyT
Hi @MLDean, thanks for getting in touch. I've replied to your PM now - Kelly