Are there any plans for Tesco Bank to support 'Apple Pay'? Will the tills at the stores eventually support Apple Pay too? Many thanks, Andy
Apple Pay
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09-06-15, 11:51fl0r15tApple Pay
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09-06-15, 13:09blaster219Re: Apple Pay
The quicker support for Apple Pay comes, the sooner Android Pay and Samsung Pay will reach the UK. Google Wallet has been around in the states for years but never moved here despite having the contactless payment infrastructure here in the UK. Hopefully with Apple Pay arriving here this summer, the other companies will see it as an incentive to get their act together.
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09-06-15, 14:14fl0r15tRe: Apple Pay
wrote:
The quicker support for Apple Pay comes, the sooner Android Pay and Samsung Pay will reach the UK. Google Wallet has been around in the states for years but never moved here despite having the contactless payment infrastructure here in the UK. Hopefully with Apple Pay arriving here this summer, the other companies will see it as an incentive to get their act together.I agree, it would be nice for both ecosystems and encourage everyone to up their game. However it's Tesco bank supporting these technologies that is the bigger question for me than what they accept at the tills (especially if they are maintaining the £20 limit for contactless despite the added authentications). As my Tesco visa still isn't contactless I can guess this may not be a big priority for Tesco Bank, but I can see it pushing me toward my other (Apple Pay supported) credit card vendor for convenience. I rarely use this at the moment as I prefer the Tesco rewards in Clubcards points. -
09-06-15, 15:55fl0r15tRe: Apple Pay
Intrestingly on the Visa website : "Jeremy Nicholds, Executive Director of Mobile at Visa Europe, commented: “Contactless payments are already widely embraced by millions of Visa cardholders .... Apple Pay will catapult mobile payments into the mainstream... There are already ... over 400,000 terminals in 250,000 outlets in the UK, including major retailers such as Tesco..."
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11-06-15, 08:14JoshBRe: Apple Pay
Hi Andy,
Thank you for your query. We don't have plans to support Apple Pay at present, but we always listen to customers' feedback.
In terms of our stores, Apple pay will work fine on any of our contactless terminals. For example if you have Apple pay set up with another bank provider, you will be able to make purchases in our stores which have contactless terminals. Currently there is a £20 max spend – if you try to use apple pay for baskets exceeding £20 you will be prompted to insert their card in the device.
I hope this helps,
Many thanks,
Josh – Customer Care -
12-06-15, 07:35fl0r15tRe: Apple Pay
Thanks Josh. Obviously a dissappointing answer but what I would have predicted. Hopefully it'll be reviewed in future when some of the less technologically challenged account holders start migrating to providers that do support this and similar payment services (so it starts affecting the bottom line). I do find it interesting given the work supporting a wonderful iOS App with early Apple Watch support that they don't want anyone to actually pay via their Watch. But never mind. Thanks anyway for getting back to me. Andy
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19-06-15, 15:17rolandscullRe: Apple Pay
I'd like to voiuce my dissapointment with this too. Come on Tesco, get this sorted.
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19-06-15, 15:18rolandscullRe: Apple Pay
I agree, this is dissapointing, but not surprising!
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27-06-15, 21:07chaddman30Re: Apple Pay
It'd be great if Tesco implemented the Clubcard into Apple Pay (in the future) on iPhone and Apple Watch so if I left my Clubcard behind at home I could still earn points.
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28-06-15, 10:26timsutcliffeRe: Apple Pay
Is there some kind of reason for this? I would be very surprised if you didn't have any plans and very short sighted. Would you be able to look in to this a bit more? I would be likely to move banks if there were no plans to support Apple Pay.
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29-06-15, 10:53MargaretCRe: Apple Pay
Hi Tim,
Thanks for your post.
I'm sorry but we can't give you any more information about Apple Pay at this time. We continually review the services we offer and if we choose to support Apple Pay in future, we'll let Customers know.
Regards
Margaret - Customer Care -
30-06-15, 13:49dasher66Re: Apple Pay
Come on guys, Tesco was once the leader with innovation and now seems to be falling behind and being forced to play catch up in its own game. With the huge growth in convenience and top up shopping, contact less payment linked to your clubcard would be an obvious winner and trend setter. Your customers are talking and I know your listening however are you going to act??
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02-07-15, 19:16timsutcliffeRe: Apple Pay
What's your gut feeling? Should I start looking for a new credit card company or stick with Tesco?
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07-07-15, 18:39ItsMrBellRe: Apple Pay
Tesco are trialling an app called payQwiq with their credit card here in Edinburgh. It uses a QR code which is scanned at the checkout.
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07-07-15, 21:44lmartinRe: Apple Pay
Another +1 for Apple Pay. Not just that, but Paym too. If Tesco want to be taken seriously as a real player in banking, they need to keep up!
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13-07-15, 09:32PeterAlexanderRe: Apple Pay
Lost one customer here. Am taking my money and switching to TSB immediately. More interest on the current account (5%) and Apple Pay support.
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14-07-15, 09:53maverick808Re: Apple Pay
Sorry, but since there's no statement from Tesco saying that they will be supporting Apple Pay I'm switching to another card today. I've been using Tesco Bank for many, many years and have been happy with it, but this is a deal-breaker for me.
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14-07-15, 10:14tarionRe: Apple Pay
+1 like the others, I am considering moving to another credit card provider that does support Apple Pay. With Apple Pay, I do not need always to carry around my credit card. One less thing for my pocket when I pop to the shops.
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14-07-15, 10:29madwalkerRe: Apple Pay
I know Apple Pay is very new but for any major company to not implement, it's like dropping the ball during a game. I'm in support of Apple's idea of replacing the wallet. Mine is full of bank & loyalty cards. If i can put that into my phone in a secure way, then I would love too. It saves lugging them around!
I do have a credit card with Tesco but if I can't add then I'll seriously consider alterntives that can. I am also looking at a switch from my main bank account because Barclays are doing the same thing with Apple Pay. Come on, pick up the ball and run with it! -
14-07-15, 10:59zidanny07Re: Apple Pay
I would seriously consider getting on board with Apple Pay otherwise it wouldnt surprise me if a fair few customers left to alternate providers, especially as you're one of the largest supermarket brands. You've got on the self service band wagon and self scan so why not this?
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14-07-15, 11:35mikehRe: Apple Pay
Just registered to also voice my disappointment that Tesco aren't supporting Apple Pay in the UK. If the QR code version mentioned above is anything like the one proposed in the US a few months ago, it's: less secure, no easier than chip & PIN and ignoring a huge number of your customers. Please seriously consider implementing Apple Pay (and contactless in general on your credit cards!!)
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14-07-15, 11:51StephenHRe: Apple Pay
Thanks for all your comments around Apple Pay - clearly something you are all passionate about!
We are currently looking at Apple Pay alongside our own new payment solutions. We won't be in Apple Pay straight away but we do understand how important digital payment solutions are to our customers and will confirm our approach as soon as we can.
Stephen - Customer Care -
14-07-15, 11:51TheWardenRe: Apple Pay
I for one will be giving Tesco 30 days to provide support for Apple Pay. If there isn't support I will be cancelling my card in favour of a vendor that does provide support
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14-07-15, 12:04fl0r15tRe: Apple Pay
After testing the Apple Pay service (admittedly only at Starbucks) it worked a charm via my watch ("There you go, that's $37") but confused the **bleep** out of the assistant! Well it is day one! So utterly simple to just double click a button and touch against the terminal rather than fishing in my wallet etc. My debit card and one of my other credit cards from (bot hobvuously from other banks) registered straight off and I expect Apple Pay will be my default way of paying (for transactions up to £20) from now on. I suspect many other Tesco account holders will have multiple other already compatible cards as well and you'll see a gradual reduction in transactions (and associated fees) from now on from a sizable community... it'll obviously get much worse once Android/Google services comes on board too. It'd be good to see Tesco come out and beat some others that are slow off the mark (such as Sainsburys) in a service that could and should provide a competative edge! Obviously you've done the numbers and giving any slice to Apple isn't great. However the customer experience shouldn't be underestimated. I guess it's all a punt and you want to **bleep** it and see.
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14-07-15, 12:19fenrisulfrRe: Apple Pay
Also considering switching banks to another provider that supports Apple Pay! Such a shame because I love the balance peek feature on iPhone and Apple Watch... But Apple Pay is much more useful.
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14-07-15, 12:39fl0r15tRe: Apple Pay
Wow.. the bleep settings are sensative! wrote:
wrote:
After testing the Apple Pay service (admittedly only at Starbucks) it worked a charm via my watch ("There you go, that's $37") but confused the **bleep** out of the assistant! Well it is day one! So utterly simple to just double click a button and touch against the terminal rather than fishing in my wallet etc. My debit card and one of my other credit cards from (bot hobvuously from other banks) registered straight off and I expect Apple Pay will be my default way of paying (for transactions up to £20) from now on. I suspect many other Tesco account holders will have multiple other already compatible cards as well and you'll see a gradual reduction in transactions (and associated fees) from now on from a sizable community... it'll obviously get much worse once Android/Google services comes on board too. It'd be good to see Tesco come out and beat some others that are slow off the mark (such as Sainsburys) in a service that could and should provide a competative edge! Obviously you've done the numbers and giving any slice to Apple isn't great. However the customer experience shouldn't be underestimated. I guess it's all a punt and you want to **bleep** it and see.
but confused the **bleep** out of the assistant! Well it is day one! I guess it's all a punt and you want to **bleep** it and see. -
14-07-15, 12:58woodybuzzRe: Apple Pay
I too have used Apple Pay this afternoon for lunch and registered by natwest card. Worked brilliantly. I have an MBNA points card that I dont use and similar to other posters will transfer my monthly spending to that from my Clubcard Credit Card. Tesco no longer seems innovative and with the change in shopping habbits and lack of apple pay support, cancelling my Tesco credit card is an easy decision to make. I too give you 30days.
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14-07-15, 14:22drek7ngRe: Apple Pay
You can already use your clubcard on your phone download the clubcard app and u scan it at the till
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14-07-15, 14:27drek7ngRe: Apple Pay
You can add me to the list of switching banks if tesco don't use apple pay in 30 days be ashamed as I have had no issues with tesco bank but I spent £700 on the iPhone 6 mainly for the Apple pay function as would of just kept the 5s! So please tesco add support for your credit and debit cards ASAP.
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14-07-15, 14:30maverick808Re: Apple Pay
It's nice that people are prepared to wait 30 days but realistically since Tesco haven't said anything about supporting it there is no chance of them getting it going within a month.
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14-07-15, 14:38fl0r15tRe: Apple Pay
Just popped to my local shops at lunchtime, both Sainsburys and Tesco terminals did not accept contactless payements (both branches opened in the last year) while my local Waitrose did. Not saying it would necessary change my shopping habits per se but every little helps....
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14-07-15, 14:54LoulouRe: Apple Pay
I too will close my account if Tesco don't get their act together!
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14-07-15, 18:05ChrisMashRe: Apple Pay
It's great that you're looking into your own solutions, but don't think that they'll be adopted by all customers. I use multiple banks and thus want one solution that doesn't require me to carry around extra bits, hence why Apple pay is great, my phone or watch will do the trick for all my banks (ideally).
Switching to Santander looks good because of their reward and app offerings and the fact they're already setup with Apple pay! -
14-07-15, 18:29craigarthurRe: Apple Pay
Another vote to get Apple Pay added as an option as soon as possible.
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14-07-15, 18:56MrAppleRe: Apple Pay
Hi, just registered as a member to add my voice to those calling for Tesco to join Apple Pay. I appreciate that the rollout of Apple Pay is probably being 'staggered', rather than all banks providing the facility from day 1, but I am disappointed that there is no definite commitment from Tesco to join Apple Pay at a future date. I currently have Tesco & Halifax credit cards, but use the Tesco card for 99% of transactions...however, as soon as Halifax join Apple Pay (confirmed for later this year), the Halifax card will become my card of choice & I will pretty much stop using the Tesco card.
Come on Tesco, please get this sorted ASAP - I do want to remain loyal, but if not sorted soon, you leave me know choice but to ditch my Tesco credit card. -
14-07-15, 19:02fl0r15tRe: Apple Pay
While setting up my Apple Pay for my [Nat West] debit card was a breeze (as the activation was by SMS) my wife (who doesn't use online banking) had to call the Nat West 'Apple Pay' team to verify her card. She was on hold for 45 minutes! I don't know how big a team they put on but this shows there's obviously a LOT of demand for this service.... Just sayin'
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14-07-15, 19:15adamRe: Apple Pay
We do enjoy collecting clubcard points using the Tesco Credit Card, but failing to recognise the popularity of Apple Pay may just cost you a customer here. My desire to play with this new technology is being temporarily satisfied by the fact our main account, and other credit card, are with a less short-sighted bank. I emplore you to consider the effect of not supporting, or even pledging to support for Apple Pay is likely to have on your customer numbers! Whilst we're on the subject of Apple tech - please ask your iOS developers to release an updated app that is optimised for the iPhone 6 screen size.
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14-07-15, 19:35mountainbikerRe: Apple Pay (Disappointed with Tesco)
One of my friends works for Visa, and Apple Pay UK has been in the works for sometime now. For Tesco today to announce they will look into it clearly demonstrates to me that they willfully did want to participate. Why? Whilst I would love to use it for all my purchases, I realise there is currently a £20 limit. I bring a lot of business to my Tesco Mastercard, where a lot of it could have been used with ApplePay. Dear Tesco, you have angered me, so much so I sought out avenues (like this forum) to express it. Like others, I will wait 30 days to see some serious traction towards allowing Tesco Mastercard with Apple Pay. I am pessimistic, so I will do a bit of prep work and begin looking for a replacement card. Regards, A Long-term, Loyal Customer
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14-07-15, 19:40-Ally-Re: Apple Pay
As a tesco credit card holder I am most disappointed to discover that there is no immediate intention to support apple pay.
This and the lack of contactless terminals in your stores and garages is what's making me look at changing provider and shopping in rival stores where they are more in touch with tech advances and appreciate the desires of customers wanting convienence.
For a major retailer like Tesco not be be with Apple on such a release is a pretty big PR and services failure.
:( -
14-07-15, 19:44timsutcliffeRe: Apple Pay
This sounds a bit more positive, thanks Stephen.