When using my credit card in shops using a card reader my card is accepted and payment taken but when trying to pay for goods online my card is declined. I know that I have sufficient funds. My wife has the same problem when using her duplicate card. Can anyone enlighten to what the problem is?
Credit card declined
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Verified Answer
Your Community ExpertVerified Answer@maharg26 Hey there, thanks for getting in touch!
I'm sorry to hear about this. If you send a private message, we'll check to see if there is anything preventing you from using the card online.
If there are no blocks or restrictions, it could be a problem with 3D secure which is the system used to verify the card for online purchases. If this is the case, you'll need to call us to resolve this.
If you need to ask a question about a Tesco Bank product, you can make a post in Help & Support here
ChristopherP
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