[MarilynV]

My credit card shows zero credit despite the balance having been paid in full and and there being plenty of funds available. I paid a transaction at a particular venue yesterday but then a second transaction was declined.
I'd like to know what has gone wrong.

[ChristopherP]

@MarilynV Hey there, thanks for getting in touch!

I’m sorry to hear about this. This can sometimes happen if you pay an amount that's higher than your credit limit or if you pay more than your last statement balance.

If you send a private message, we'll check if there is a hold on the payment and remove it for you.