[bryonyvaughan]

My card won’t work. I can log into app but tried to withdraw money and it won’t go through

[ConnorM]

@bryonyvaughan Hi Bryony, thanks for getting in touch.

Sorry to hear your card is not working. In order for us to check this properly and insure there are no account issues you will have to give us a call.

You can reach the Credit Card team on 0345 300 4278 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 4pm) and they'll be happy to help.

To speak to one of my colleagues, please choose option 2 and enter your security details, then press 0. If you don't have any details to hand, just press 0 and you will then be passed through.