[abbiesummerson]

Hello. i am trying to contact customer service to change my direct debit payment date but when i call the 03453004278 number all the options are automated and i can't speak to anyone. can you let me know what number i need to call and what options to choose to speak to someone or let me know how to change my direct debit date

[ConnorM]

@abbiesummerson Hi There, thanks for getting in touch.

Sorry to hear you're having issues with the automated line. You have got the right number as that passes you to our customer services, and while some options are automated others are not.

To speak to one of my colleagues, please choose option 2 and enter your security details, then press 0. If you don't have any details to hand, just press 0 and you will then be passed through. You may have to press 0 a couple times before you are passed through.