Hi
I used a credit card to buy fast food but the outlet was very busy and after waiting an hour for the food the outlet closed the kitchen and cancelled the order. they didn't refund me at the time and I didn't get the food can I cancel the payment? and how would I do this?
@terry1978 Hey Terry, thanks for getting in touch. I'm sorry to hear this. Have you contacted the merchant directly to request a refund? If not, you should do so in the first instance. We need to give them the opportunity to refund you before we can start a dispute. If you have any issues with them, then please get back in touch. I hope you get it all sorted.
I have tried to get a refund from the retailer and they have agreed to refund the amount if I can take the reciept and card to the outlet when Nathan is on shift, I would have to ring ahead and make the 150 mile round trip to suit them. I asked if they could send out a voucher for the amount but they don't do that. the amount is less than £20 so not worth the travel and hassle to get to the location. so if the credit card company will not do a charge back i'm stuck
@terry1978 If they have offered you a refund we wouldn't be able to raise a claim for this, I'm afraid. I think the best thing to do in this instance is speak to a manager or supervisor at the retailers and outline the situation so they can issue a refund.
a company can admit they didn't supply the good that were paid for, not refund the money, then offer a refund only if the customer means additional prohibitive conditions in order to get the refund that they are entitled to?
and the credit card company is okay with this?
I have to travel 150 miles out of my way and meet a particular member of staff and only when they are on shift (while not knowing if they are still employed by the company or having any prior knowledge of they shift patterns or schedule) to have a chance to get a refund)
the company has make a refund almost impossible to get, surely this is the situation that a claim is make for?
If you call the Credit Card team directly they will be able to go over this with you. You can reach them on 0345 300 4278 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm) and they'll be happy to help. I hope you get it all sorted.
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
The Tesco Bank online community ('Your Community') is for Tesco Bank customers, staff, contributors and supporters to discuss products, services, issues and matters of general interest. Your Community content may be viewed by both members and non-members.
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ChristopherP
