Hi SArah, I bought flights for my son through STA which went into administration in August last year. We contacted the airlines and were told that STA had not paid for the flights so would not be honoured. I contacted CAA but they told me to contact my credit card provider which is you. We filled in a chargeback form but were told that there had been 'no breach of contract' with no explanation as to why. We bought flights that we no longer have (my son is still in NZ with no flight home) - how is this not a breach of contract? I have tried to download the online dispute form again but the link no longer works and I cannot find it on your website and there appears to be no way of speaking to someone about this. I know other people that purchased flights through STA with your credit card and have been reimbursed.