Hi,
I received a message from Tesco bank requesting more information about my chargeback and submitted more details via private message 15 days ago.
However I have not received a reply. Should I expect an acknowledgement that the requested details have been received?
Hi @irfanversi, I'm really sorry to hear about that! Please follow the steps explained by @25H and @CSKBrambles to send us over a private message, and I'll be able to take a closer look into this for you.
Hi @irfanversi
I'm sorry to hear you didn't get a response to your private message you sent regarding your chargeback. I they needed the additional information to process your claim.
I suggest you send Tesco Bank another private message asking for an update to your claim.
Please click on this link Tesco-Bank then scroll down, on left hand side click 'Send Private Message'.
Complete it and send your message securely and privately.
Please include your full name, date of birth and postcode along with relative details.
Once they've checked out your claim they will reply to your private message with an uppdate.
Hope this helps!!
Warm wishes, Caz @25H
I'm really sorry about this, the community was in transition to this new platform, but it's now fully up and running !
I suggest you send Tesco Bank another private message asking for an update to your claim.
Please click on this link Tesco-Bank then scroll down, on left hand side click 'Send Private Message'.
Complete it and send your message securely and privately.
Please include your full name, date of birth and postcode along with the relative details.
You will reply to your private message with confirmation.
Hi @irfanversi
I see KellyT has offered to take a closer look into your chargeback.
Send Tesco Bank a private message with your details so they can do this and provide you with an update.
Stay safe and well, Caz @25H
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
The Tesco Bank online community ('Your Community') is for Tesco Bank customers, staff, contributors and supporters to discuss products, services, issues and matters of general interest. Your Community content may be viewed by both members and non-members.
We encourage you to enjoy Your Community. However, please note that by using Your Community, you're confirming to us that you've read and have agreed to be bound by these Terms of Service and our House Rules. If you're unable to accept these Terms of Service and/or our House Rules for any reason, please do not use Your Community.
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You agree that the laws of Scotland govern these Terms of Service and any claim or dispute that you may have against us will be resolved in Scottish courts only.
Modifying these Terms of Service
We reserve the right, in our sole discretion, to modify these Terms of Service at any time without notice. Modified Terms of Service are effective as soon as they are posted. We also reserve the right to waive or modify any of these Terms of Service as they apply to a specific posting, communication or user without affecting the application of these Terms of Service to all other postings, communications and users. Your continued use of Your Community, or any content or services accessible through it, after modified Terms of Service are posted means you accept the modifications. We may also make any changes to the look and feel of Your Community at any time without notice.
KellyT
