[Key]

I have been using the app for sometime now. Yesterday I went into app and it was like I hadn’t registered before. Have now tried several times - I enter my username, numbers from my passcode, then enter one time reference that is messaged to me and then finally my password and it just goes back to the register screen.

Any ideas what the problem is - just unique to me?

[CherylV]

Hey @Key , I'm so sorry to hear about this. So we can look into this further, can you please send us a private message to @Tesco-Bank and we'll look further into this? If you could please include your full name, DOB, postcode, device type and software. Once we have this, we'll get this investigated. I'm so sorry for the inconvenience

[Adski]

It’s been happening practically every day for weeks, everyone on the App Store review is moaning about it.

[stevea]

I also have this problem, it requires me to re register the app every day, as if it was a new installation.

IPHONE XS IOS 14.4.2

[RobbieT]

@stevea I'm sorry to hear about that! Could you please also send a private message to @Tesco-Bank including the information that @CherylV had requested above? We'll then be able to investigate further.

[AKSimpson]

Hi, I have the same problem, every time I open the App its a 50/50 chance that I need to login from scratch again. Only started after one of the recent updates, other than that it been working fine for years.

[RossM]

Thank you everyone who has posted and let us know about this. We are aware that some customers may be experiencing the above issue and are working to get this resolved as soon as possible.