I have been using the app for sometime now. Yesterday I went into app and it was like I hadn’t registered before. Have now tried several times - I enter my username, numbers from my passcode, then enter one time reference that is messaged to me and then finally my password and it just goes back to the register screen.
Any ideas what the problem is - just unique to me?
Hey @Key, I'm so sorry to hear about this. So we can look into this further, can you please send us a private message to @Tesco-Bank and we'll look further into this? If you could please include your full name, DOB, postcode, device type and software. Once we have this, we'll get this investigated. I'm so sorry for the inconvenience
@stevea I'm sorry to hear about that! Could you please also send a private message to @Tesco-Bank including the information that @CherylV had requested above? We'll then be able to investigate further.
Hi, I have the same problem, every time I open the App its a 50/50 chance that I need to login from scratch again. Only started after one of the recent updates, other than that it been working fine for years.
Thank you everyone who has posted and let us know about this. We are aware that some customers may be experiencing the above issue and are working to get this resolved as soon as possible.
Sign up for our Beta here If you need to ask a question about a Tesco Bank product, you can make a post inHelp & Supporthere
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Tesco Bank Community Terms of Service v 1.0
The Tesco Bank online community ('Your Community') is for Tesco Bank customers, staff, contributors and supporters to discuss products, services, issues and matters of general interest. Your Community content may be viewed by both members and non-members.
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Choice of law and location for resolving disputes
You agree that the laws of Scotland govern these Terms of Service and any claim or dispute that you may have against us will be resolved in Scottish courts only.
Modifying these Terms of Service
We reserve the right, in our sole discretion, to modify these Terms of Service at any time without notice. Modified Terms of Service are effective as soon as they are posted. We also reserve the right to waive or modify any of these Terms of Service as they apply to a specific posting, communication or user without affecting the application of these Terms of Service to all other postings, communications and users. Your continued use of Your Community, or any content or services accessible through it, after modified Terms of Service are posted means you accept the modifications. We may also make any changes to the look and feel of Your Community at any time without notice.
CherylV
