I have been using the Tesco banking app for my Tesco credit card. For the last couple of weeks it has stopped loading with the message. Oops try again, the operation couldn't be completed. (NSURLErrorDomain error-1012.)
This appears to be due to an expired security certificate which prevents validation of the Tesco website used by the app.
I think the issue you're having on the phone might be the iOS that you're running. I've checked on the App Store and the latest update of the banking app runs on iOS 7 and above, which can cause problems using the app on devices that are running older iOS.
You're probably correct. I see the tesco app seems to have updated in spite of not being compatible with iOS 6. Seems a little sloppy considering all my other "outdated" apps warned me the later updates were not compatible with ios 6. This is the only app that has updated itself to be unusable without warning. I am unable to roll back to the later version so I have to delete the app. Pointless having it!
Hi
I just tried to log into my account using the iPhone browser Safari. I got a message that Safari could not verify the authenticity of the Tesco site. This is a sure sign there is something wrong with your security certificate.
Ok I just found the FAQ report that you have basically dropped support for ios6 and below and some versions of android. Anyone with an iPhone 3GS or lower might as well give up now, get a new phone or a different credit card.
I'm running Tesco banking app v1.7.0 with IoS7 and get "Oops try again, the operation couldn't be completed. (NSURLErrorDomain error-1012.)" . This has only just started happening having run app OK for a year .
Are you still having this issue today? If so, could you confirm the version of your operating system and let us know if you have tried reinstalling the app or restarting the device? - Tristan
Hi Tristan ,Yes still happening , I have an Iphone4s running iOS 7.0.2 and Tesco Bank app v1.8.0 . This has only just started happening after about a year of running fine . I have deleted and reinstalled the app from the cloud and restarted the phone , still get "oops - the operation couldn't be completed. (NSURLErrorDomain error - 1012.)"Jeff
Sorry to hear your having some troubles with the new upgrade . I'd recommend updating you OS to a newer version as customers with an older iOS are having sharing similar feedback. If you could try this and let me know if you still have problems. Thanks , Sinead
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
The Tesco Bank online community ('Your Community') is for Tesco Bank customers, staff, contributors and supporters to discuss products, services, issues and matters of general interest. Your Community content may be viewed by both members and non-members.
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We ask that you do not post any personal information to Your Community, such as your full name, contact details or account numbers. We also ask that you do not post personal information about others, or ask others to disclose their own personal information on Your Community. In some specific and rare circumstances we may offer you the option to provide us with personal information via the private messaging function of Your Community. You will not be under any obligation to do this, but it may assist us in helping you.
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You agree that the laws of Scotland govern these Terms of Service and any claim or dispute that you may have against us will be resolved in Scottish courts only.
Modifying these Terms of Service
We reserve the right, in our sole discretion, to modify these Terms of Service at any time without notice. Modified Terms of Service are effective as soon as they are posted. We also reserve the right to waive or modify any of these Terms of Service as they apply to a specific posting, communication or user without affecting the application of these Terms of Service to all other postings, communications and users. Your continued use of Your Community, or any content or services accessible through it, after modified Terms of Service are posted means you accept the modifications. We may also make any changes to the look and feel of Your Community at any time without notice.
ScottW
