[RossM]

Customer insight is integral to building better products and services that meet the needs of our customers. "Customer Wednesday" is just one of the ways we do this. Ainsley and Charlotte from our Design team explain how the programme has brought us closer to our customers and put them at the very heart of our thinking and decision-making in the article linked below.

How regular customer conversations help drive customer-obsession | LinkedIn

[mcbratney]

@RossM - I am sorry to say this, as I'm not normally one for such comments. But given how I'm struggling to speak to an actual person about an issue I'm having with the new Clubcard pay+ card pin that I've received (twice), becuase it doesn't seem you actually have a real call centre - then I find it hard to believe that customers are really the focus. Even to have a chat option would be easier.

[KellyT]

Hi @mcbratney, sorry to hear about that. Can you please send us a PM to @Tesco-Bank ? We'll then be able to take a closer look :)

[RossM]

@mcbratney In addition to the digital contact method @KellyT has provided above you can also use the contact details in the link below.

Contact Us - Clubcard Pay+ - Tesco Bank

[mcbratney]

@KellyT Hi - thanks. In the end I have got sorted, as it was my own idiocy. That is good to know I can DM someone.

- - - Updated - - -
@RossM Hi Ross - thanks, I have now got sorted. However, I had already tried the contact number for Clubcard Pay+ multiple times, but in it's various options, none of them are to speak to an advisor, and the one option related to PIN numbers, simply said I would be sent another pin reminder, which is not what I wanted. That is why I am frustrated.

[RossM]

Originally Posted by mcbratney

@KellyT Hi - thanks. In the end I have got sorted, as it was my own idiocy. That is good to know I can DM someone.

- - - Updated - - -
@RossM but in it's various options, none of them are to speak to an advisor, and the one option related to PIN numbers, simply said I would be sent another pin reminder, which is not what I wanted. That is why I am frustrated.

I'm going to record that as feedback as we always want to make things as easy as possible for customers. Glad to hear that you got your issue sorted though.

[RossM]

@Audreycoife if you send me a Private message, I can help.

[25H]

Hi @Audreycoife

I see RossM our Community Manager has offered to assist you.

To send a private message click on this link: https://community.tescobank.com/private.php?do=newpm&u=447614
Please include your full name, date of birth and postcode.

Complete it, click 'Submit Message' and this will send your message securely and privately.

Hope this helps!!

Warm wishes, Caz @25H