[Kirst230289]

My account was closed 9 days ago when i called was told no one could speak to me when i explained i sufferd mental health issues an recently been suidel Absalute shocking how they treat mentally ill customers My account was closed last week due to an error apparently no salary was seen goin in my current account after expaining that i had mental health proems i was told that someone would contact me next day when contacted next day was told sorry but nothing could be done which sent me suisidle when explained this i was offerd £200 which my dad let me have it sent to my bank account as a one off and i was promised it would be sorted and they would keep me updated also a complaint was made that was over a week ago and still not reopend or been updated on the progress i havent any bank account to get my money put into next month or even anyway of opening another one as i dont have id... should i get legal advise because its unacceptable
EditDelete
ShareCA

[RossM]

@Kirst230289 I'm really sorry to hear that and want to do everything we can to help you. Can you contact us in the following link @Tesco-Bank, as soon as possible?

[25H]

Morning @Kirst230289

I'm really sorry to hear this.

I see @RossM the Community Manager has offered to assist you and has asked that you send Tesco Bank a private message so they can look into this for you.

To send Tesco Bank a private message please click on this link: https://community.tescobank.com/priv...newpm&u=447614

Please include your full name, date of birth and postcode.
Complete and click 'Submit Message', this will send your message securely and privately.

Hope this helps!

Warm wishes, Caz @25H

[Kirst230289]

@Kirst230289 I've also not been givan the proof that they my complaints been put in Put my complaint th few m threw

[RossM]

Originally Posted by Kirst230289

@Kirst230289 I've also not been givan the proof that they my complaints been put in Put my complaint th few m threw

Can you message @Tesco-Bank as soon as possible so we can help you? If you click: @Tesco-Bank it will launch a chat window so you can send us a message.