On 20th December I made an online purchase for £426.97, the retailer Pre Authorisation my debit card but has not been charged yet. On the 21st December the retailer processed an additional payment of £426.97 which now shows on my bank statement, however the Pre Authorised amount has not been released back into my bank account. I have contacted the retailer who have told me the pre authorised amount will be released whenever back into my bank account. I complained futher and received a call from the retailers head of Customer Services who admitted that something isn't right and that she would call me back today at midday to resolve the issue ........Still waiting for the call and £426.97 mising from my banlk account. Not sure what to do next?
I telephoned Tesco Bank Christmas Eve to what could be done, they informed me that the prre-authorisation is due to expire on Christmas Day, but they will see if it's possible to get the money credited back into my account before Christmas Day and that they will ring me back within the hour to conirm this... I didn't receive a call back and the pre-authorisation is still in Limbo!
Thanks for your post. Firstly, I'm really sorry you didn't receive a call back as promised. Have you since checked your account to see if the funds have been returned or heard back from the retailer? I have sent a private message with further information.
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
The Tesco Bank online community ('Your Community') is for Tesco Bank customers, staff, contributors and supporters to discuss products, services, issues and matters of general interest. Your Community content may be viewed by both members and non-members.
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25-12-15 10:26I telephoned Tesco Bank Christmas Eve to what could be done, they informed me that the prre-authorisation is due to expire on Christmas Day, but they will see if it's possible to get the money credited back into my account before Christmas Day and that they will ring me back within the hour to conirm this... I didn't receive a call back and the pre-authorisation is still in Limbo!
AshleighB
