Car Insurance new policy - Old claim not showing, yet declared.

  • Kakthuus's Avatar
    Fresh Eyes
    Morning all.

    I took out a new car insurance policy via Moneysupermarket. I have just registered with Tesco to view the documents and I noticed that under 'Claims' it was shown as 'none,' despite delaring one from two years ago - unsure whether it was resolved as fault or no-fault though.
    I've gone back and checked the initial information provided to MSM, and the claim was definitely declared. However, upon checking my new Tesco policy, it isn't shown.

    I'm now worried this will invalidate my new Tesco policy or be held against me, depsite declaring it.

    Is there a reason why it wouldn't be shown?

    Thank you in advance.
  • 1 Reply

  • 25H's Avatar
    Community legend
    Hi @Kakthuus

    I can understand your concern and the best thing to do give the car insurance team a quick call on 0345 246 2895
    (Mon-Fri 8am – 8pm, Sat & Sun 9am – 2pm) who will be only too happy to assist.
    Please have your insurance details to hand.

    Hope you get it sorted soon!!

    Warm wishes, Caz @25H